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Frequently Asked Questions
GENERAL QUESTIONS
Q: How do I contact Mesco Electrical Supply?
A: Phone: 1-855-267-1160, Monday - Friday, 7:30 AM – 4:30 PM CST. Email: [email protected]
Q: How can I find my local branch?
A: To locate your local Mesco Electrical Supply branch, please click here.
ORDERING QUESTIONS
Q: Can I pre-order a product that is not yet in stock?
A: Yes, you have the ability to order products that are not in stock. Products that are currently out of stock display a "lead-time." The lead-time is an estimated number of days from when an order is placed that Mesco Electrical Supply will receive product from the manufacturer. Once we receive product from the manufacturer, it will be shipped using your selected shipping method. When you order a product that is displaying a lead-time, your entire order may be delayed or may be required to use multiple shipments.
Q: Will I be charged sales tax?
A: Mesco Electrical Supply is required to collect sales tax in all states where we have a physical presence.
We currently do not charge sales tax in the following states:
Alaska (Kenai and Wasilla local taxes only); Delaware; Hawaii; Louisiana; Maine; Maryland; Massachusetts; Mississippi; Montana; New Hampshire; Oregon; Rhode Island; Vermont; West Virginia
Tax Exempt Business Account Customers: You will not be charged tax upon checkout if we have your tax exempt certificate on file and you are signed into your account. Please contact your local branch if you need to provide a tax exempt certificate.
Q: What payment methods can I use?
A: As a Mesco Electrical Supply Business Account customer, you can place orders on your account. We also accept American Express, Discover, MasterCard, and Visa.
Q: How can I track my order on MescoElectricalSupply.com?
A: Once you have submitted an order to MescoElectricalSupply.com, you will receive a confirmation email shortly thereafter. The confirmation email will contain a link to your order details. Tracking numbers will be displayed on the order detail page once the order has shipped.
Q: I'm a Business Account Customer: How do I check to see if a product is stocked at my local branch?
A: When you are on a product page or list page, you can click on "View inventory details" to see if the product is available at your local branch area. The inventory details page will also show you companywide inventory. You must be signed into your account to see this information.
Q: How do I create a MescoElectricalSupply.com account?
A: To create an account on MescoElectricalSupply.com, please visit the registration page. Registration is quick and easy! Make sure to have your account number on hand to ensure that your online account is linked to your Mesco Electrical Supply Business Account.
Q: How is the Admin chosen for each company?
A: The first user to register on MescoElectricalSupply.com for their company is set as their company’s admin. If the admin needs to be changed for your company, please email [email protected].
Q: Can there be more than one Admin assigned to a company?
A: Yes, once there is an admin set up for the company, that admin can make other users admins as well.
Q: Can I change my order once it has been submitted?
A: Once your order has been placed you can make changes by calling 1-855-267-1160, or by contacting your local branch. We currently do not offer the ability to change orders online.
Q: Can products be searched by customer part numbers?
A: Yes, you can search by customer part numbers in the main search bar. Make sure that you are in the job account that is tied to the customer part number you're searching for in order to bring up the right results.
Q: Where can I manage customer part numbers?
A: Customer part numbers can be uploaded to MescoElectricalSupply.com through your Account Manager. Please contact them for more information.
Q: How do I get to the Quick Order Pad?
A: Please use the Quick Order Pad link at the top of the page.
Q: What if I have several employees allowed to order on MescoElectricalSupply.com. Do they all need their own account?
A: You can have all your employees use the same email and password or they can each have their own; it's up to you. We do not limit the number of email addresses associated with your account number. For security reasons, you may wish to have them register separately in the event an employee leaves or is let go. If you need to remove an individual from your account, your account admin can delete their account through Manage Users or you can contact Online Support for assistance.
SHIPPING QUESTIONS
Q: Where will my order ship from?
A: Your order will be routed to the branch you have selected as your default Job Account / Branch preference. Mesco Electrical Supply and its parent company Crescent Electric Supply have several locations across the United States. If needed, your branch will direct orders to the branch(es) that can fulfill your order the most efficiently.
Q: Can I have my order shipped outside of the United States?
A: At this time we only ship within the continental U.S., Hawaii, and Alaska.
Q: Can I have hazardous or oversized materials shipped to me?
A: All hazardous and oversized materials will be shipped using Mesco Truck Delivery. Please refer to our shipping policy for more information on Mesco Truck Delivery. Our business account customers may also pick these items up at their local branch.
Q: Am I able to have my order delivered by Mesco Truck Delivery?
A: When we have inventory in a branch that is close to your home or business, we can deliver your order to you using our Mesco Truck Delivery service. Often, this is the only shipment method available when an order includes hazardous or oversized items that cannot be shipped via UPS or FedEx. When you are placing an order, you may see the Mesco Truck Delivery shipment option on the Address & Payment page, if it is available.
Q: Am I able to pick up my order at a Mesco Electrical Supply branch?
A: This service is only available to our Mesco Electrical Supply Business Account Customers. To become a business account customer, please contact your local branch.
RETURN QUESTIONS
Q: What is Mesco Electrical Supply's return process?
A: Information on the Mesco Electrical Supply return policy can be found here.
Q: My order arrived and it is incomplete, what should I do?
A: Mesco Electrical Supply has multiple locations and in some instances your order may require more than one shipment. Please check your order history for all tracking numbers associated with your order. You can do this by clicking the link for order status in the order confirmation email.
If your order status shows that all of your items have been shipped and your order is still incomplete, please contact us at [email protected]. Please include your confirmation number and a short description of the issue with your order.
If you are a business account customer, please contact your Account Manager or your local branch.
Q: I received my order and it is not the correct quantity or incorrect item, what should I do?
A: Please contact us at [email protected]. Please include your confirmation number and a short description of the issue with your order.
If you are a current business account customer, please contact your Account Manager or your local branch.
Q: What should I do if I wish to return items?
A: If you need to return an item, please contact your local branch.